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Privacy Policy

Miracles Registered Charity Number 1041449 



Last updated 2 December 2021



Your privacy is important to us; we recognise and respect its importance. This privacy statement sets out how Miracles gathers, uses and shares personal information in compliance with GDPR requirements. You can access this privacy statement from our websites by clicking the appropriate link. Any changes to these policies will be posted on this page.


About Us

We are the controller of the personal data that we gather. The terms we, our or us means Miracles Registered Charity Number 1041449 (thereafter Miracles), registered with The Information Commissioner.


What personal data we collect?

The personal data we collect varies depending on your involvement with us. You may be a recipient of Miracles financial aid, a supporter of Miracles, or a guest at a Miracles function. The information that can identify you that we collect includes but is not limited to your name, address, e-mail, telephone number, age, contact preferences, photo, CCTV image, vehicle registration number.


How we gather your personal information

We use only data gathered in accordance with this privacy policy.

Personal information is collected directly from you and via web pages and web applications.


How we use your data

We will always use your data in a lawful way, for the purpose for which it was intended and because it is a necessity for us to provide to the product or service required or because you have consented to Miracles use of your data as a legitimate interest.


We will use your data for:

To fulfil our contractual arrangements with you.

To improve our service to you.

Supplying products or services to you.


When using the Miracles website you may use third party cookies through third party applications like Google. We do not control the activities of these third parties and if you wish to limit the data collected by these third parties then we would refer you to the cookie section within this privacy statement where you can find instructions as to how these cookies can be activated/deactivated.    

You have the right to remove consent for us to use your data, and the right to request that we delete your data.


How long we keep your personal information?

We do not keep your data for any longer than is necessary to facilitate the reason it was first given. Your data will be kept for the following periods, or for the following reasons:

To allow us to fulfil our obligation for deliver the product or service you have requested from us.


We will delete your data if you request we do so.

If you are a holiday guest we will remove your data 3 years after your last booking if no further communication has been made.


How do we safeguard your personal data?

We are committed to taking all reasonable steps to protect the personal information that we hold from misuse, loss or unauthorised access.  We achieve this by having in place a range of appropriate cyber, procedural practices & security measures to protect against unauthorised access, disclosure or misuse of your personal data.


Sharing Information with third parties.

Miracles will only share information with third parties where we have a legal obligation or to complete work on our behalf.

We instruct third parties to act on our behalf, these include payment processing, service and product delivery and account access. Miracles takes all reasonable steps to ensure that your data is handled safely and securely and we only share data to enable agents acting on behalf of Miracles to deliver the full service or product offered.

Miracles will not sell, trade, let or lend personal information to others.



In certain circumstances we may be required to provide personal data to a third party so that they provide a specific service to you. In such circumstance personal information will only be provided with your express consent.

When making a booking, when you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data.

The information contained in any correspondence with us along with your email address and other details will only be used by Miracles in order to respond to your particular enquiry. It will not be given to any third party that is not associated with Miracles and its businesses without contacting you in advance. Your details may be retained on file and used to contact you in the future with information that is relevant to Miracles events.


Sending Personal Information Overseas

Miracles will not send information overseas.


Giving you control

You have the right to request to see your personal data held by Miracles, you also have the right to request deletion of that data. To delete data email debbie@miraclesthecharity.orgor call Miracles on 07545174243

Withholding information

You do, of course, have the option to use our websites without giving any information at all. If you wish to simply view the website/s you can alter your cookie settings to restrict the collection of certain data.


Conditions relating to the use of this website

Miracles makes all reasonable efforts to ensure that all information provided through its website published on the internet are accurate at the time of inclusion. However, occasionally we may make inadvertent errors, including typographical errors for which we apologise. Information may also be updated or changed at any time without notice and as such Miracles reserves the right to make changes and corrections at any time, without notice.

Miracles accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from the Miracles website.

Managing cookies

You will need to amend your preferences to enable/disable cookies on each type of web browser you use. If you are not sure of the type and/or version of web browser you use to access the internet then please check your computer by doing the following:

For PCs you need to click on ‘Help’ at the top of your browser window and select the ‘About’ option.

For Mac you need to open your browser and click on the Apple menu button and select the ‘About’ option.

As the controller, Miracles has implemented numerous technical and organisational measures to ensure protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.


The data protection declaration of Miracles is based on the terms used in General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners.


Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name or an identification number.


Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.



Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means.


Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.



Controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.



Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.



Consent of the data subject is any freely given statement or clear affirmative action, signifying agreement to the processing of personal data relating to him or her.


Your rights

As a data subject you are entitled to be informed about data collection and the use of your data. You may exercise any of the following rights under the law (GDPR)

Access: Individuals have the right of access to their personal data.

Correction: Individuals can ask us to correct any inaccurate or incomplete personal data held about them.

Deletion: You have the right to ask us to delete any personal information we hold about you.

Object: Individuals can object to our processing of their personal information.

Portability: Individuals can ask us to provide them with a copy of your personal data.


Consent: Generally, we do not require consent to process personal information, however, where we do ask for consent to process personal information, individuals have the right to withdraw their consent at any time.

We are required to verify the identity of anyone requesting to exercise their privacy rights and we may ask individuals to provide valid identification documents when making a request to allow us to do this.

We will not make any charge for responding to any request from an individual exercising their privacy rights, and we will respond to any requests in accordance with our obligations under data protection laws.

If you have reason to complain regarding our use of your personal data, please contact us in writing to the and we will endeavour to rectify the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).


Contacting us

Miracles Registered Charity Number 1041449

Address:85 Great Portland Street, First Floor, London, W1W7LT



Phone: 07545174243


Any individual may, at any time, contact Head Office directly with all questions and suggestions concerning data protection.

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